Refund Policy

Refills are poured into your own containers at the station, so we can’t take them back. But mistakes happen, and we’ll make them right.

Last updated October 14, 2026

What we refund

• You were charged twice, or charged for something you didn’t take.
• You entered the wrong amount, for example 12 oz instead of 2 oz.
• A new foamer or tin you bought was damaged or doesn’t work.

What we can’t refund

• Refills that were poured and paid for correctly.
• Products you change your mind about after leaving the station.

How to ask for a refund

Email brian@m33.co within 30 days with your order number (it’s on your receipt) and what went wrong.

Took more than you paid for? No need to email. Just place another order for the difference.

How refunds are paid

Approved refunds go back to the payment method you used. Banks usually take 5 to 10 business days to show them. We’ll email you once the refund is sent.